Last Saturday morning, we ordered a carrot cake for Paul's birthday for pick-up the next day, Sunday at 2:30 pm, the shortest turnaround time possible to be ready for our son Nick and granddaughter Leni from Pleasanton to join us then. Two hours later, Nick called us to move their visit time to today, Saturday, because he was on call for his company's system update the next day.
In hope against hope, we called the Buttery to see if we could postpone the cake to next Wednesday, which was Paul's birthday, or ideally, get the cake the same day (today), so two families could enjoy it. Despite the bad cellular connection, the server was totally understanding and supportive by prioritizing our order. We could not believe our ears on hearing that we could pick up our cake in two hours at 4:30 pm, half an hour before closing. "Owing to the limited time, the cake may not have the usual writing," she cautioned us.
Four of us and a memorable early birthday dinner. Afterwards, we proceeded to the cake ceremony by opening the white Buttery box. To our great surprise and delight, we saw "Happy Birthday, Papou Paul!" on the cake. Now we have fully understood why we go the Buttery for our family's birthdays, graduations, and wedding, not only for their exquisite cakes, but more essentially, for their outstanding customer care, and flexible and compassionate services. It is what a community is all about.
Thank you, Buttery Bakery and its staff!
